Bilingual Customer Account Specialist

Position: Bilingual Customer Account Specialist at TD
Join TD Auto Finance as a Bilingual Customer Account Specialist in Markham, Ontario. Deliver exceptional service to customers while resolving financial inquiries through both inbound and outbound calls.

As a crucial part of our Contact Centre, you'll leverage your bilingual skills to address customer needs and promote TD's services. This full-time role requires exceptional listening abilities and efficient problem-solving. You'll consistently aim for high performance metrics as you foster deep relationships with clients.

Key Responsibilities:

• Assist customers through inbound and outbound calls

• Deliver quality customer service with empathy

• Resolve inquiries efficiently at first contact

• Achieve performance objectives and targets

• Participate in ongoing training and development

Requirements:

• High School Diploma or equivalent

• Previous call center or banking experience preferred

• Outstanding listening and communication skills

• Ability to multitask across various systems

• Flexibility and positive approach to challenges

Elevate customer satisfaction and drive results with your bilingual expertise at TD in Markham.
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