Customer Account

Position: Customer Account Support
Enhance customer satisfaction with Pacific Smoke International as an Account Support Representative in Markham, Ontario. Deliver exceptional support and ensure seamless onboarding for our valued clients.

In this pivotal role, you will act as the main point of contact for customers, handling account inquiries, managing the Autoship program, and providing vital support to the Sales team. Your responsibilities will include troubleshooting issues and fostering customer retention through effective onboarding strategies, all while ensuring a smooth experience for each account.

Key Responsibilities:

• Address customer inquiries and provide timely responses

• Support account setup and issue resolution

• Guide wholesale customers through Autoship onboarding

• Maintain accurate records of customer interactions

• Identify retail opportunities for territory growth

Requirements:

• Proven experience in customer or account support

• Strong written and verbal communication skills

• Proficiency with CRM and collaboration tools

• Excellent problem-solving abilities

• Capability to multitask in fast-paced settings

Your role will significantly impact client retention and overall customer satisfaction at PSI.
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