Account Support Specialist at PSI

Join Pacific Smoke International as an Account Support Representative in Markham, Ontario to drive customer success and enhance account onboarding experiences. Provide top-tier support to foster client relationships.

This role focuses on assisting customers with account inquiries, resolving issues, and guiding them through the Autoship program. You will also collaborate with the Sales organization to streamline processes and ensure customers receive the highest level of support throughout their journey with our products.

Key Responsibilities:

• Serve as contact for customer inquiries via various channels

• Support the Autoship program enrollment and onboarding

• Resolve customer complaints and issues efficiently

• Document customer interactions accurately

• Conduct outreach to identify retail opportunities

Requirements:

• Experience in customer or sales support roles

• Strong communication and problem-solving skills

• Proficiency in CRM software

• Ability to manage multiple priorities

• Detail-oriented with a team-oriented mindset

This position is crucial for maintaining our commitment to customer satisfaction at PSI.
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