Customer Experience Leader in Long-Term Care
Job in
Markham, Ontario, I3P, Canada
Listed on 2026-06-26
Listing for:
Gemini Group
Full Time
position Listed on 2026-06-26
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, Client Relationship Manager
Job Description & How to Apply Below
This customer-facing role involves account management combined with active project delivery in Home & Community Care. Help organizations adopt services by leading Gold Care implementations and delivering tailored training. Ideal for seasoned professionals looking to harness their expertise in customer interactions.
Key Responsibilities:
• Manage the entire customer experience for care providers
• Lead successful Gold Care customer rollouts and initiatives
• Offer professional guidance on Gold Care configurations
• Analyze feedback to inform product improvements
• Develop strong relationships with key stakeholders
Requirements:
• 10+ years of experience in customer support or services
• Direct experience in Home & Community Care or Long-Term Care
• Healthcare industry experience is essential
• Proficiency in Microsoft Office and Team Support tools
• Bachelor’s degree or relevant experience
Capitalize on your project management and customer experience skills to drive service success in the healthcare domain.
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