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F12 Client Leader

Job in Markham, Ontario, I3P, Canada
Listing for: F12.net
Full Time position
Listed on 2026-07-01
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Manager, Customer Success Mgr./ CSM, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 CAD Yearly CAD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: F12 Client Experience Leader
Become a Client Experience Leader at F12 in Markham, ON, dedicated to optimizing client interactions and satisfaction. Manage escalations and enhance engagement across the organization.

As Client Experience Leader, you'll be the go-to person for client needs, managing their overall experience with F12’s offerings.

Your role involves effective communication, relationship development, and the continuous gathering of feedback to inform service improvements.

Key Responsibilities:

• Identify and understand client expectations

• Communicate details effectively to address needs

• Resolve client problems with swift and effective solutions

• Build strong client relationships to facilitate repeat business

• Analyze client data for service enhancement opportunities

Requirements:

• Strong background in client management

• Outstanding verbal and written communication skills

• Highly organized and detail-oriented

• Experience with CRM systems is a plus

• Technical background appreciated

Foster exceptional client relations while ensuring they receive top-notch service at F12.
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