Customer Care Representative - Eco- Services

Position: Customer Care Representative - Eco-Friendly Services
Drive client satisfaction as a Customer Care Representative at BGIS Sustainable Cleaning Solutions, focusing on eco-friendly practices and superior customer service. Engage positively with customers in this full-time role.

In this position, you'll act as the primary contact for customers, ensuring fulfillment of contract obligations with a commitment to quality.

Your role will include quick issue resolution, order management, and relationship building with clients. You will leverage your skills to exceed customer expectations and make a positive impact on their experience.

Key Responsibilities:

• Manage customer inquiries effectively as first point of contact

• Offer a warm greeting and foster positive relations

• Resolve issues and follow up to ensure client satisfaction

• Coordinate and track work orders according to procedures

• Maintain detailed records of customer communications

Requirements:

• Bilingual:
English and French required

• Previous experience in customer service or sales

• Strong verbal and written communication skills

• Skilled in Microsoft Office and data management

• Ability to adapt and manage multiple priorities

Elevate client support and become part of BGIS’s commitment to sustainability.
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