Bilingual Customer Service Agent

Become a Bilingual Customer Service Agent with TD in Markham, Ontario, where you'll empower customers with exceptional service and product knowledge. Address account inquiries and resolve concerns with empathy!

This role requires fluency in English and Cantonese or Mandarin, catering to a diverse clientele. You’ll excel by efficiently multitasking across systems while ensuring customer satisfaction and compliance with TD's expectations. Embrace continuous learning to elevate your skills in a supportive work atmosphere, primarily offsite.

Key Responsibilities:

• Offer friendly assistance and recommendations to customers

• Resolve issues during first contact with care

• Achieve goals for customer experience and quality

• Regularly participate in training for professional growth

• Maintain the confidentiality of customer information

Requirements:

• High School Diploma or equivalent required

• Strong bilingual skills in English and Cantonese or Mandarin

• Effective listening and customer-focused mindset

• Comfortable using various digital platforms

• Resilient and flexible when faced with challenges

Bring your bilingual capabilities and customer-first attitude to TD and make a positive impact in Markham!
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