Vehicle Service Appointment Coordinator

Location: Whitchurch-Stouffville

Join Zanchin Automotive Group as a Vehicle Service Appointment Coordinator, where you'll schedule and confirm customer vehicle service appointments.

Your role will focus on exceptional customer service and communication skills.

You will be responsible for scheduling vehicle service and maintenance appointments while maintaining high standards of professionalism. Engaging with customers to explain necessary maintenance and confirming appointments are key aspects of this role. This position mandates that you adapt to a dynamic environment while leveraging strong organizational skills and attention to detail.

Key Responsibilities:

• Schedule service appointments through inbound and outbound calls

• Explain vehicle maintenance needs to customers

• Confirm upcoming service appointments with clients

• Address initial customer concerns and complaints

• Track and manage appointment schedules effectively

Requirements:

• 1 to 2 years in customer service or business development

• Secondary School diploma or equivalent experience

• Strong verbal and written communication skills

• Self-motivated with strong organizational skills

• Ability to thrive under changing environments

Leverage your customer service skills while driving excellence in vehicle maintenance scheduling at Zanchin Automotive Group.
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