Senior Customer Service Manager at Miller Waste
Job in
Markham, Ontario, I3P, Canada
Listed on 2026-07-10
Listing for:
Miller Waste Systems Inc.
Full Time
position Listed on 2026-07-10
Job specializations:
-
Customer Service/HelpDesk
CRM System, Customer Service Rep, Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
In this permanent full-time role, you'll play a pivotal part in developing a scalable customer service organization. Your focus will be on implementing training programs, optimizing CRM technologies, and enhancing customer communications. Ensure that representatives have deep knowledge of service obligations while fostering a culture of accountability and excellence.
Key Responsibilities:
• Lead transformation of customer service operations
• Establish standardized SOPs and training programs
• Implement advanced customer service technologies
• Optimize communication workflows with automation
• Track and report on customer service KPIs
Requirements:
• 7–10+ years of leadership in customer service
• Proven experience in transforming customer service operations
• Strong understanding of CRM and telephony systems
• Excellent communication and analytical skills
• Valid driver's license for travel to sites
Elevate customer satisfaction and operational alignment through strategic leadership at Miller Waste Systems.
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Position Requirements
10+ Years
work experience
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