Customer Service Representative at RGH

Elevate your career with RGH as a Customer Service Representative in Markham, Ontario. Deliver exceptional service by managing client communications, and ensuring accuracy in all interactions.

RGH, part of the Heritage Food Service Group of Canada, is the leading service provider in Toronto’s food industry. As a critical first contact for customers, you will handle inquiries, process service requests, and foster strong relationships. Attention to detail in paperwork and data management is crucial in this fully on-site role.

Key Responsibilities:

• Manage inbound/outbound customer calls courteously

• Process service requests accurately via ERP system

• Maintain strong relationships within Service Department

• Provide updates and manage customer expectations

• Resolve conflicts through effective negotiation techniques

Requirements:

• High school graduation required

• 1-2 years of relevant customer service experience

• Proficient in Microsoft Office and email applications

• Strong data entry and communication skills

• Ability to sit for extended periods while operating a computer

Contribute your skills to RGH, known for service excellence and industry-leading support.
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