Senior Manager Customer Operations at Miller Waste

Lead customer service transformation at Miller Waste Systems as a Senior Manager in Customer Operations. Spearhead initiatives from Markham, Ontario impacting multiple operational areas.

In this permanent full-time position, you’ll be instrumental in developing an integrated customer service approach. By standardizing practices and implementing effective technologies, you will improve responsiveness and overall customer satisfaction while ensuring alignment with operational standards.

Key Responsibilities:

• Guide the modern development of customer service teams

• Standardize training, SOPs, and customer service protocols

• Leverage CRM systems and customer tech innovations

• Automate communication workflows for efficiency

• Report on customer service KPIs for leadership

Requirements:

• 7–10+ years of management experience in customer service

• Track record in operational transformation

• Knowledge of CRM and emerging technologies

• Strong leadership and analytical abilities

• Valid driver’s license for travel

Channel your expertise to create a high-performing customer service organization at Miller Waste Systems.
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