Toyota Financial Services Collections Associate

Take on a rewarding role as a Customer Accounts Associate at Toyota Financial Services in Markham, Ontario. This permanent, full-time position focuses on bilingual communication and effective account management in a hybrid setting.

In this role, you'll support customers with their accounts through a high volume of calls, working to address payments and minimize delinquencies. You'll ensure compliance with company policies while providing exceptional service to originate solutions. Collaboration with internal teams and effective problem-solving are vital to your success.

Key Responsibilities:

• Manage inbound and outbound collection account calls

• Ensure all activities meet compliance standards

• Analyze account information and negotiate terms

• Collaborate with internal teams for resolution

• Keep diligent records of customer interactions

Requirements:

• Bilingual in English and French necessary

• Minimum of 2 years in finance or related sectors

• Excellent negotiation and decision-making abilities

• Experience with Microsoft Office and CRM applications

• Detail-oriented with effective multi-tasking skills

Utilize your communication and customer service skills to enhance the customer experience at Toyota Financial Services.
#J-18808-Ljbffr