Bilingual Supervisor, Customer Support

Elevate Airbnb’s customer experience as a Bilingual Supervisor in Canada. Lead a dedicated team, drive exceptional service standards, and enhance operational results day-to-day.

As a Bilingual Supervisor at Airbnb, you will manage a team of 10-15 ambassadors, providing exceptional customer service across French and English. This leadership role demands strong organizational skills and the ability to handle complex situations with professionalism. Your efforts will boost team performance while ensuring all ambassadors receive top-notch training and support.

Key Responsibilities:

• Oversee team performance and ensure high-quality support

• Manage urgent cases and brand-sensitive issues effectively

• Conduct regular coaching sessions and performance reviews

• Document best practices and operational guidelines

• Ensure adequate staffing and handle training logistics

Requirements:

• 6+ years in customer service or operations

• 3+ years managing staff and the employee lifecycle

• Fluent in French and English, spoken and written

• Experience in real-time crisis management

• Proficient in data analysis and reporting tools

Lead a team to deliver outstanding customer service with Airbnb, embracing diversity and inclusivity every step of the way.
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