Customer Service Representative

Become a key player in Markham's community as a Customer Service Representative. This part-time role focuses on professional inquiry support and efficient service delivery in an in-office setting.

Markham is seeking a dedicated Customer Service Representative for its Contact Centre. This position is ideal for those with a minimum of 2 years in customer service, eager to assist a diverse community through phone and in-person interactions. You'll leverage your problem-solving skills and CRM knowledge to enhance customer satisfaction continuously.

Key Responsibilities:

• Provide prompt service through various communication channels

• Resolve customer inquiries and issues effectively

• Uphold high standards for service excellence consistently

• Process financial transactions accurately

• Participate in ongoing training and professional development

Requirements:

• Minimum high school diploma plus customer service courses

• 2 years of customer service experience preferred

• Knowledge of Contact Centre procedures and software

• Strong communication skills with a results-oriented mindset

• Ability to multitask and manage stressful situations

Enhance your career by delivering exceptional service and support to the City of Markham's residents.
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