Onsite Customer Support Specialist at Tandem

Join Tandem Diabetes Care as a Customer Support Specialist based in Markham, Ontario. Drive customer satisfaction by addressing inquiries and ensuring seamless access to our diabetes management products.

In this pivotal role, you will actively manage incoming calls and support patients in understanding and obtaining Tandem’s products. A critical aspect of your duties includes verifying insurance claims and addressing any barriers to purchasing our insulin pumps. Your background in diabetes care will enhance your ability to connect with our customers.

Key Responsibilities:

• Respond to patient inquiries via calls and emails

• Facilitate the sales process through effective communication

• Verify insurance coverage and manage documentation

• Enter customer interactions into CRM effectively

• Coordinate with sales for seamless order fulfillment

Requirements:

• Bilingual in English and French

• One year experience in sales or customer support

• Understanding of diabetes therapies and medical insurances

• Exemplary communication skills

• Strong organizational skills and tech-savvy

Empower patients with superior support at Tandem Diabetes Care and help them achieve better management of their diabetes.
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