Workforce Coordinator at Reliance

Elevate your career as a Workforce Coordinator with Reliance in Toronto.

This role offers opportunities to streamline operations and enhance call center efficiency within a supportive team.

Reliance is searching for a detail-oriented Workforce Coordinator to support real-time call center operations. You will manage scheduling, oversee time off planning, and ensure effective communication between teams. Your analytical and organizational skills will be vital as you optimize workflows and monitor multiple lines of business.

Key Responsibilities:

• Monitor and report on call center operations

• Manage scheduling and time off requests

• Handle email and chat requests efficiently

• Approve and schedule offline tasks

• Support WFM team in schedule optimization

Requirements:

• Strong problem-solving and analytical skills

• Detail-oriented with excellent communication abilities

• Ability to multi-task in a dynamic environment

• Proficient in Microsoft Office, especially Excel

• Preferred experience in call center environments

Bring your organizational skills and communication talent to enhance Reliance's call center operations in Toronto.
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