TNG Bilingual Customer Support Agent

Enhance your career with The Nationwide Group as a bilingual Customer Support Agent. Utilize your French and English proficiency to manage appraisal requests and ensure client satisfaction.

In this Customer Support Agent role, you will directly contribute to a successful appraisal process. Responsible for handling inquiries and ensuring compliance with Service-Level Agreements, you will interact with lenders and appraisers while maintaining high service standards. Your ability to communicate effectively is crucial for success in this position.

Key Responsibilities:

• Review and manage appraisal requests through NAS

• Update lenders and appraisers with request status

• Ensure adherence to departmental policies and procedures

• Collaborate with management for timely completions

• Identify and escalate delayed issues appropriately

Requirements:

• Fluent in both French and English

• Proven experience in customer service

• Strong communication and interpersonal skills

• Knowledge of appraisal guidelines and metrics

• Ability to consistently meet performance requirements

Join TNG and put your bilingual abilities to work as a Customer Support Agent.
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