PSI Order Processing & Customer Service Rep

Elevate your career with Pacific Smoke International as an Order Processing and Customer Service Representative in Markham, Ontario. Drive customer satisfaction through efficient order management.

In this role, you will facilitate customer order processing while ensuring effective communication and problem resolution. Your key responsibilities will include handling inquiries, processing invoices, and nurturing long-term relationships with B2B clients. By managing the full order lifecycle, you will become integral to our customer-facing operations and support team success.

Key Responsibilities:

• Monitor sales platforms for order and customer communications

• Process orders, credits, and payments while managing records

• Serve as the primary contact for assigned B2B accounts

• Resolve issues regarding shipping and account discrepancies

• Collaborate with teams to enhance order fulfillment processes

Requirements:

• Minimum 1 year experience in order processing or customer service

• Proficiency in ERP software, with Net Suite being a plus

• Familiarity with Microsoft Office tools

• Relevant post-secondary education is beneficial

• Strong attention to detail and reliability required

Bring your skills in order processing and customer relationship management to support Pacific Smoke International’s mission of providing safer alternatives to smoking.
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