Customer Service Specialist Bilingual at Z

Position: Customer Service Specialist Bilingual at ZWILLING
Become a key part of ZWILLING J.A. HENCKELS in Markham, Ontario, as a Bilingual Customer Service Specialist. In this full-time role, you will deliver top-notch service and support for product inquiries.

This position requires a dedicated approach to customer service, managing inquiries, and providing detailed product knowledge. You will maintain accurate records and work closely with internal departments, ensuring orders are processed efficiently. This role suits individuals who are detail-oriented and thrive in fast-paced settings.

Key Responsibilities:

• Handle and resolve incoming customer inquiries with expertise

• Clarify concerns and provide effective solutions

• Input and manage customer records accurately in the system

• Collaborate with internal teams to confirm product information

• Evaluate customer needs to recommend products or services

Requirements:

• 2-3 years in customer service within a contact center

• High school diploma or equivalent college education

• Proven ability to deescalate conflicts and manage escalations

• Excellent attention to detail and proficiency in Excel

• Familiarity with AS400 is a notable advantage

Leverage your bilingual capabilities and customer focus at ZWILLING J.A. HENCKELS for a rewarding role in Markham.
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