Customer Support Representative Position

Empower clients as a Customer Support Representative at BGIS Sustainable Cleaning Solutions. Focus on effective communication and proactive support to enhance customer satisfaction while advocating for environmental responsibility.

In this full-time contract role, you will be crucial in ensuring that client expectations are met and exceeded. BGIS seeks team members who demonstrate a “can-do” attitude and can thrive in a dynamic environment while utilizing their bilingual skills in English and French.

Key Responsibilities:

• Provide initial support for customer inquiries and concerns

• Resolve issues by identifying the root cause and implementing solutions

• Maintain detailed records of customer interactions

• Compile and present service reports based on customer data

• Build rapport with clients to foster trust and satisfaction

Requirements:

• Fluency in both English and French is essential

• Background in customer service or sales preferred

• Strong interpersonal communication skills

• Good knowledge of Microsoft Office and data entry

• Ability to handle multiple tasks efficiently

Join BGIS to enhance customer engagement while contributing to a sustainable future.
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