Onsite Customer Engagement Specialist

Become an Onsite Customer Engagement Specialist in Markham, focusing on delivering solutions and outstanding customer service in the telecom sector. Help clients achieve their goals through your expertise.

We're seeking a customer-centric individual with a minimum of two years of experience in call center or sales environments, particularly in IT or Telecom. You will engage directly with clients, address inquiries, and ensure service quality. Your strong communication, problem-solving skills, and ability to translate technical solutions for non-technical clients will be vital.

Key Responsibilities:

• Engage with clients to understand their telecom needs

• Customize product presentations and recommendations

• Respond effectively to customer inquiries and service requests

• Manage customer onboarding and internal coordination

• Track accounts and ensure compliance with service-level agreements

Requirements:

• 2+ years of experience in sales or customer support

• Familiarity with CRM systems and ticketing tools

• Proven skills in upselling and cold calling

• Effective communication and presentation abilities

• Capability to prioritize multiple tasks

Utilize your problem-solving prowess to enhance customer satisfaction on our team.
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