B2B Customer Service Representative at PSI

Join Pacific Smoke International as a B2B Customer Service Representative and be part of an innovative team in Markham. Your expertise will directly contribute to providing outstanding customer experiences in the vaping industry.

In this permanent full-time role, you will engage with clients to address their product inquiries and resolve concerns effectively. As part of our team, you will use your detail-oriented skills and judgment to enhance customer satisfaction while processing orders and managing warranty claims through our ERP system.

Key Responsibilities:

• Deliver courteous and efficient customer service via phone and email

• Resolve client concerns promptly to enhance satisfaction

• Document and analyze customer interactions for future improvements

• Manage order processing, returns, and warranty claims seamlessly

• Collaborate across teams to drive customer success

Requirements:

• 1-2 years of experience in customer service roles

• Proficient communication skills in both English and French

• Experience with ERP in an industrial environment preferred

• Strong organizational and time management skills

• Basic proficiency in Microsoft Excel and Word

Bring your detail-oriented mindset and customer-focused approach to Pacific Smoke International and make a tangible impact on our mission.
#J-18808-Ljbffr