Client Engagement Coordinator

Position: Client Engagement Coordinator Role
Join Carlton One as a Client Success Account Coordinator, where your role is crucial in implementing client engagement initiatives. Focus on customer-centric solutions while managing program details effectively.

In this position, you will be essential to the Client Success team, implementing and managing client programs with precision. The role requires a strong focus on responsiveness, detail orientation, and communication skills. Promote client satisfaction by providing first-level support and managing requests efficiently.

Key Responsibilities:

• Implement and manage new programs and module configurations

• Serve as the first point of contact for client inquiries

• Manage program-related queries and produce required reports

• Support additional projects within the Engagement team

• Communicate training needs or service bottlenecks to CSMs

Requirements:

• Strong multitasking skills across different departments

• Proficient with Microsoft Office Suite

• Outstanding verbal and written communication skills

• Ability to adapt rapidly in a growing environment

• Detail-oriented with strong problem-solving skills

Be a critical part of a team that enhances client engagement at Carlton One.
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