B2B Customer Care Representative at Pacific Smoke

Step into a rewarding career as a B2B Customer Care Representative with Pacific Smoke International in Markham. Provide top-tier service to customers through phone and email inquiries and order management.

We are inviting detail-oriented candidates to consider this permanent, full-time role at PSI, where you will play a key role in ensuring customer satisfaction. Responsibilities include answering inquiries, managing accounts, processing orders in our ERP system, and resolving issues efficiently. The ideal candidate thrives in a dynamic work environment and contributes positively to teamwork.

Key Responsibilities:

• Offer exceptional inbound and outbound customer support

• Answer customer inquiries promptly for positive experiences

• Handle multiple accounts and manage service requests

• Analyze and document issues for future improvements

• Process orders and warranty claims accurately

Requirements:

• 1-2 years experience in a customer service role

• Excellent verbal and written communication skills

• Bilingual candidates (English and French) preferred

• Experience with ERP systems an asset

• Strong judgment and problem-solving skills

Bring your customer-focused attitude to Pacific Smoke and enhance client experiences in our booming industry.