Customer Service Agent - R G H Team

Become a key member of R G H Commercial Equipment Service as a Customer Service Agent in Markham. Deliver high-quality client support and enhance relationships through effective communication and service management.

This role requires you to act as the first point of contact for customers, guiding them through service inquiries with professionalism and accuracy. Your contributions are essential in ensuring swift and reliable resolutions to service requests, building trust within the client base. Strong data entry skills and the ability to manage multiple tasks are vital to succeed.

Key Responsibilities:

• Handle all inbound/outbound customer calls

• Provide timely email responses to client inquiries

• Ensure service request accuracy in computer systems

• Cultivate positive relationships within our team

• Address conflicts while maintaining customer satisfaction

Requirements:

• High school diploma necessary

• 1-2 years of relevant experience

• Proficient with current ERP systems

• Solid computer and data entry skills

• Excellent verbal and written communication skills

Bring your commitment to service excellence to R G H, a leader in the industry, supporting our Markham operations.