Engagement Specialist Donor Care Hybrid

Join Children Believe as an Engagement Specialist, focusing on donor care in a hybrid format. Enhance supporter relationships through excellent service in this impactful role.

In the Engagement Specialist role at Children Believe, you'll play a crucial part in connecting with donors and boosting their loyalty. Your responsibilities will encompass direct interaction via phone and online channels, ensuring all supporters feel valued and well-informed. You will also be involved in processing donations and managing data accuracy in our systems.

Key Responsibilities:

• Provide stellar customer service via multiple communication channels

• Process donations and maintain donor information accurately

• Develop strategies to enhance supporter retention rates

• Manage correspondence and follow-up activities efficiently

• Collaborate with the Supporter Operations & Engagement team

Requirements:

• Minimum two years in customer service settings

• Proven ability to actively listen and empathize

• Strong English verbal and written communication

• Familiarity with CRM systems is an asset

• Flexible to work varying hours, including potential overtime

Your efforts will help build lasting connections between Children Believe and its valued supporters.