Community Relat & Cust Pgm Coordinator

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Date: Oct 2, 2026

Location: Thunder Bay, ON, CA

52161 - Thunder Bay - Regular

Hiring salary range: $3,850.32 - $5,170.44 / Bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Function:

Accountable to improve customer understanding, knowledge and access to available electricity affordability programs (OESP, LEAP) and the REINDEER renewable energy program by discussing with communities, establish and maintain close and respectful relationships within the communities, Chief & Band Councils, and other community leadership for the purpose of developing lasting customer relationships. Establish and maintain relationships with appropriate external organizations to coordinate Remotes conservation, renewable energy, affordability efforts and current customer initiatives within existing and proposed government programs.

General Accountabilities:

Requires experience to be familiar with the organization contacts, policies, procedures and standards relative to training course scheduling, material, equipment, visual aids, reports and records maintenance.

Develop and maintain a close and respectful relationship with community leadership and their respective Tribal Councils within Remotes service territory in order to support the leadership team and the business as a whole. Track elections and monitor for changes in leadership, community contacts/portfolios, Tribal Councils, and community political affiliations for the business.

Deliver Hydro One Remote Communities Customer Programs including conservation, public safety and current customer initiatives within the approved corporate, government and OEB framework.

Improve customer knowledge of and access to available electricity affordability programs (OESP, LEAP) and the REINDEER renewable energy program by discussing with communities, reaching out to local service organizations and by organizing customer/community meetings.

• Act as functional resource with respect to design and implementation of Community Relations activities and Customer Programs.
• Act as resource person for Hydro One contacts and their major customers on customer service issues. Confer with contacts to discuss, gather and clarify information required to investigate problems. Act as a resource for established policies and procedures. Investigate cause and possible solutions. Support trouble call, outage and emergency communications.
• Improve customer understanding of our business and its services, by discussing with communities, reaching out to local service organizations and by setting up customer/community meetings. Coordinate all meeting logistics, including establishing meeting locations, refreshments, translation and publicity in cooperation with local representatives. Organize public consultation activities. Coordinate and deliver Customer Advisory Board meetings as per the established process.
• Assist in the development and distribution of broad customer communications, including improving digital access, developing posters, community materials etc. Assist in the preparation of all materials for meetings, including power point presentations, hand-outs of graphics and background information etc. Assist in the…