Customer Support Specialist

Position: Customer Support Specialist at telMAX
Join telMAX as a Customer Support Specialist in York Region. Engage with customers, resolve inquiries, and maintain strong relationships through excellent communication and support.

This role reports to the Customer Service Team Lead, focusing on providing outstanding service and support. You will address customer inquiries through various channels, ensuring accurate record-keeping and proactive relationship building. Troubleshooting basic technical issues and guiding customers with connectivity setups will be part of your day-to-day responsibilities.

Key Responsibilities:

• Respond to customer inquiries via phone and online platforms

• Maintain accurate records of customer interactions

• Troubleshoot internet and connectivity issues

• Guide customers through technical configurations

• Communicate updates during service outages

Requirements:

• Strong written and verbal communication skills

• Previous experience in a call center environment preferred

• Proficiency in Microsoft Office Suite

• Highly organized with effective problem-solving skills

• Commitment to customer satisfaction

Enhance customer loyalty and satisfaction as a vital Customer Support Specialist with telMAX.