Temporary Services Assistant
Job Description & How to Apply Below
Support local housing services through customer interviewing, tenancy advice, and rent arrears management in this temporary full-time Housing Assistant post.
The Housing Assistant advises customers about housing prospects, needs, and key tenancy matters. You will communicate in person, by telephone, or video link, including tenancy termination discussions. The post also supports Council income maximisation by managing rent arrears and advising tenants about income maximisation.
Key Responsibilities:- Interview customers about housing prospects and needs
- Advise customers on key tenancy matters
- Discuss tenancy termination in person, telephone, or video link
- Manage rent arrears for the Council
- Advise tenants on income maximisation
- Relevant public-facing and telephone experience
- Experience working with figures and Microsoft Office packages
- General knowledge of housing services
- Numeracy, customer service, and communication skills
- Confidence handling angry or upset customers
Use housing knowledge, numeracy, and customer communication skills to deliver local services during this five-month temporary appointment.
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