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Job Description & How to Apply Below
Lead difficult customer inquiries with Fed Ex product knowledge, conflict resolution, and communication skills in a fixed-term, full-time schedule.
This Senior Customer Service Representative assists managers with administrative and customer service operations. The position supports station representatives and serves as an expert resource on service features, P&P, and customs requirements. It also mentors hourly employees through Best Practices methods.
Key Responsibilities:- Assist managers with administrative and customer service operations
- Handle unusual or difficult customer inquiries
- Advise representatives on service features and customs requirements
- Monitor and improve customer operations with managers
- Promote sales and potential incremental revenue
- High School Diploma or GED Equivalent
- Six months Fed Ex customer service representative experience
- Basic Microsoft Word and Microsoft Excel skills
- Ability to gain and maintain Fed Ex DG Specialist certification
- Ability to lift 70 pounds and maneuver 150-pound packages
Apply your Fed Ex operations knowledge, leadership ability, and customer service expertise in this senior representative assignment.
Position Requirements
10+ Years
work experience
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