Customer Support Specialist

Position: Customer Support Specialist at AssetWatch
Join Asset Watch as a Customer Support Specialist, where you'll enhance customer interactions and handle technical inquiries remotely. Deliver unparalleled support through effective communication and problem-solving.

In this role, you'll utilize your technical support experience, collaborating with various stakeholders to solve hardware and network issues. Your focus will be on managing incoming requests via phone, software, and email, ensuring timely solutions for customers. Building strong, trusting relationships with both customers and internal teams is essential for success.

Key Responsibilities:

• Manage incoming support requests through multiple channels

• Collaborate with stakeholders on challenging cases

• Communicate effectively across departments to enhance customer experience

• Proactively address potential issues before they escalate

• Utilize software tools for accurate problem diagnosis

Requirements:

• 2+ years of technical support experience

• 2+ years of customer service interaction

• Bilingual in English and Spanish

• Familiarity with CRM platforms, especially Salesforce

• Experience with high-volume support ticketing systems

Make a meaningful impact at Asset Watch by providing top-notch customer support and building lasting relationships.