Educational Program Assistant Museum

Department and Commission: Economic Development, Culture and Entrepreneurship, CAO Office

Vacancy Type: Temporary

Posting Date: August 18, 2026

Application: September 1, 2026

The City of Markham is consistently ranked among Canada's top municipal employers. In 2026, the City received its sixth consecutive Canada's Best Employers recognition from Forbes and Statista Inc., placing third among municipalities and 15th overall in Government Services. An award-winning municipality, Markham is recognized for its leadership in sustainability, innovative urban planning, and strong fiscal management. Serving a diverse and growing community of more than 370,000 residents, Markham combines rich heritage with a vibrant local economy and offers employees the opportunity to contribute to meaningful, impactful work that helps strengthen the community we serve.

Responsible for assisting Program Instructors with all aspects of preparation, organization and delivery of Museum programs for children through to adults while contributing to a positive and safe environment for all participants and peers. As well, as assisting with the delivery of Museum programmed children’s birthday parties. Be advised these hours will fluctuate depending on seasons and peak periods/events and will include evenings and weekends.

• Under direction from a Program Instructor, assists with the preparation, organization and delivery of museum programs. According to a plan from the Program Coordinator or program instructor, will assist with specific programs while creating a fun, safe and positive learning environment. This position may assist by taking half of the class or whole group, seeking guidance from the Program Instructor or Program Coordinator on implementation of programs and activities;
• Assists Program Instructors with scheduling issues e.g. cross referencing group arrivals with master schedule and reporting participant numbers, absentees and any irregularities to the Program Coordinator;
• Under the direction of Program Instructor, advises program participants of upcoming events, program changes or cancellations;
• Helps ensures safety of program participants and raises any concerns to the program instructors
• Refers any program decisions to the Program Coordinator;
• In consultation with Program Instructors, advises Program Coordinator of any customer service issues, complaints or inquiries;
• For children's classes, checks and ensures all participant emergency and medical information is accurate on the class list and participant forms;
• Assists Program Instructors with set-up and clean-up of all equipment and supplies need for programs and birthday parties;
• As per direction from Program Instructor, checks the site, equipment and supplies to ensure they are appropriate to the activity and environment to reduce and minimize risk to other staff and participants;
• Provide staff support for special events in a variety of roles.
• Perform all other related duties as assigned

• Attending or completion of high school
• Prior experience serving the public, customer service training preferred
• Current certifications in Standard First Aid OR Intermediate First Aid with CPR 'C' and AED
• HIGH FIVE Healthy Child Development is required
• Must be able to provide a clear Vulnerable Sector Screening
• Excellent verbal, interpersonal and communication skills and above average organizational and follow-up skills required
• Strong time management, multi-tasking and above average organizational and follow-up skills required
• Ability to work flexible hours including weekends
• Proficiency in MS Office, Outlook, database management, etc.
• Valid Ontario Class G Driver's License is an asset

• Service Excellence:
  Meets or exceeds service standards when interacting with customers in the community and in the organization.
• Change & Innovation:
  Responds positively and professionally to change and helps others through change.
• Teamwork & Relationship Building:
  Interacts with others in an inclusive, collaborative and respectful way that creates effective working…