Lead Engineer in Hardware Support

Advance your career as a Lead Engineer specializing in Hardware Technical Support within the Global Applications & Support team. Focus on Grid Automation, providing expert Level 3 support to clients and enhancing product performance.

In this critical role, you will lead hardware support efforts, engaging with customers and addressing both pre-sales and post-sales queries. Your expertise will be essential in troubleshooting site issues, performing root cause analyses, and collaborating with diverse teams to develop permanent solutions. Focus on evolving hardware/firmware technologies is pivotal for success.

Key Responsibilities:

• Provide Level 3 technical support on hardware products

• Resolve customer complaints and prepare technical reports

• Lead customer meetings and site visits for troubleshooting

• Conduct tests for issue resolution and workarounds

• Collaborate with teams to drive hardware defect investigations

Requirements:

• Bachelor's Degree in Electrical Engineering or related field

• 7+ years of experience in electronics hardware

• Willingness to travel globally up to 20%

• Excellent communication skills in English

• Ability to manage multiple support activities

Leverage your technical expertise in customer support and hardware troubleshooting with a focus on Grid Automation.
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