Customer Success Engineering Manager

Position: Customer Success Engineering Manager at IBM
Lead a team in the Customer Success Engineering department at IBM, enhancing AI and data solutions for Canadian enterprises. This hybrid role focuses on coaching skilled professionals and elevating client interactions.

As the Customer Success Engineering Manager, you will mentor a diverse team of engineers dedicated to maximizing IBM's data and AI portfolio for various industries. Key responsibilities include developing technical talent, building stronger sales narratives, and engaging with top executives to drive value through technology. You'll implement a technical sales strategy that emphasizes real outcomes and sustained client engagement.

Key Responsibilities:

• Lead and develop a team in customer success engineering

• Coach engineers to connect technology with business value

• Collaborate with sales for enhanced value propositions

• Own the technical sales strategy from conversation to adoption

• Facilitate skills development through enablement programs

Requirements:

• 10+ years of enterprise tech experience

• 5+ years in client-facing technical sales roles

• Proven track record in meeting sales targets

• Experience developing and managing technical teams

• Strong knowledge of enterprise data architecture

Drive success for Canadian clients by combining technical expertise with strategic leadership in this pivotal IBM role.
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