Ushers - Flato Theatre

Department and Commission: Economic Growth, Culture and Entrepreneurship, Development Services
Vacancy Type: Temporary
Posting Date: July 17, 2026
Final date to receive applications: July 28, 2026

The City of Markham is consistently ranked among Canada’s top municipal employers. In 2026, the City received its sixth consecutive Canada’s Best Employers recognition from Forbes and Statista Inc., placing third among municipalities and 15th overall in Government Services. An award‑winning municipality, Markham is recognized for its leadership in sustainability, innovative urban planning, and strong fiscal management. Serving a diverse and growing community of more than 370,000 residents, Markham combines rich heritage with a vibrant local economy and offers employees the opportunity to contribute to meaningful, impactful work that helps strengthen the community we serve.

Since opening its doors in 1985, the Flato Markham Theatre has stood as a beacon of cultural enrichment and community connection. Featuring the best in professional performances, the theatre has become an integral part of the community; welcoming all. With almost 300 live performances each year, the theatre is busier now than it has ever been. Theatre, concerts, comedy shows and family entertainment are just some of the regular programming that is offered each season.

Applications are now being accepted for the temporary part‑time Usher position at the Flato Markham Theatre, in the Economic Growth, Culture and Entrepreneurship Department of the Development Services Commission. This position will cover the  Season. To apply, please submit your cover letter and resume online by July 28, 2026.

This is a temporary part‑time position that would require a minimum availability of up to three shifts per week. The majority of shifts occur in the evenings, weekends and holidays with the occasional shift during the day. We are looking for ushers with a flexible schedule who will be available to begin training September 2026.

Primarily indoor, standing and or sitting for long periods of time, stairs to access upper‑level seating, some lifting and bending required.

Join us and make a lasting difference!

The role of the Usher is to welcome, provide direction and assist patrons to their seats and to other locations within the Flato Markham Theatre, thereby contributing to a positive and efficient experience for theatre patrons.

• Greets and assists patrons throughout the front of house
• Provides information about the theatre, performances and venue for patrons
• Guides patrons to seats and assists individuals when needed
• Able to fill different roles: front door, house/orchestra doors, coat check, merchandise, etc.
• Various housekeeping duties

• High School diploma preferred
• Current certifications in Standard First Aid OR Intermediate First Aid with CPR C and AED
• Smart Serve certified (if 18 years of age or older)
• Able to stand and/or sit for long periods of time
• Good verbal communication skills
• Sensitivity to diverse theatre patrons in a courteous and efficient manner
• Experience handling cash preferred
• Vulnerable Sector Screening letters required

• Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
• Change & Innovation: Responds positively and professionally to change and helps others through change.
• Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
• Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.
• Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.
• Management & Leadership: Demonstrates self‑management, professionalism and engagement; leads by example.

• Service Excellence: The consistent delivery of high‑quality efficient and customer‑centric service that exceeds expectations.
• Accountability: …