Bilingual Senior Investigator

Location: Hybrid – GTA (approximately 2 days per week in office on average)

Hours: Monday-Friday, 9:00 AM-5:00 PM (35 hours per week)

Salary: Up to $105,000 + bonus

Company: Our client is an established Canadian organization seeking a talented Senior Investigator to join its professional team.

• Vision plan
• Paramedical
• Drug plan
• Life Insurance
• Casual dress code policy
• Excellent training
• Family working atmosphere
• Pension
• Generous vacation allotment

Job Summary:

The Senior Investigator independently manages a varied caseload involving banking and investment matters. The role requires careful analysis of evidence, sound judgment, clear communication and the ability to move complex, multi-issue files toward fair and well-supported outcomes.

Duties and Responsibilities:

• Maintain complete, accurate and well-organized case records
• Review information and documentation submitted by all relevant parties
• Identify the key issues and develop an appropriate investigation plan
• Identify and obtain any additional records required from involved parties or external sources
• Prepare for and conduct interviews with individuals, organizational representatives and third parties
• Conduct relevant legal, regulatory, industry and factual research
• Evaluate the evidence and determine the relevance and reliability of the information collected
• Work with internal financial specialists when analysis or loss calculations are required, then review and interpret the results for accuracy
• Maintain professional and timely communication with all relevant parties throughout active investigations
• Reach well-supported conclusions that:
• are based on a thorough and impartial review;
• consider all relevant evidence and information; and
• are consistent with established internal policies, procedures and applicable requirements
• Consult with the Investigations Manager or colleagues when additional guidance or expertise is appropriate
• Clearly document the analysis, reasoning and recommended conclusions
• Explain the investigation process, findings and approved conclusions to the relevant parties
• Prepare clear written assessments, proposed resolutions and other formal correspondence
• Support constructive resolution discussions and document agreed outcomes in writing
• When an agreed resolution cannot be reached, prepare a clear and persuasive investigation report and communicate the recommended outcome
• Complete investigations accurately, efficiently and within established timelines
• Respond professionally to appropriate follow-up inquiries after a case is closed

Qualifications:

• Fluently bilingual in English and French, both written and spoken.
• 5+ years of investigation experience within the financial services industry, with a strong focus on investment-related complaints, customer disputes, complaint resolution, or consumer-focused financial investigations.
• University degree or equivalent relevant education.
• Ability to work within a hybrid model in the Greater Toronto Area (GTA).
• Strong securities and/or investment industry experience, including knowledge of investment products, industry practices, and the applicable regulatory environment.
• Demonstrated experience independently conducting complex investigations, reviewing evidence, interviewing relevant parties, assessing credibility, and reaching fair, evidence-based conclusions.
• Proven experience investigating customer complaints or disputes involving investment or financial products and services.
• AML, KYC, compliance, fraud, or financial-crime investigation experience alone will not meet the requirements of this position. Candidates must have directly relevant complaint, dispute-resolution, investment, or consumer-focused investigation experience.
• Strong analytical and critical-thinking skills, with the ability to assess complex or conflicting information, determine relevance, and develop well-supported conclusions.
• Excellent written communication skills, including the ability to prepare clear, concise, professional, and well-reasoned investigative findings and correspondence.
• Strong verbal communication and interviewing skills, including the ability to independently prepare for and conduct interviews and assess the reliability and credibility of information provided.
• Strong research skills and the ability to interpret relevant legislation, regulations, policies, industry practices, and supporting documentation.
• Sound independent judgment and a demonstrated commitment to fairness, impartiality, and ethical decision-making.
• Excellent planning, organizational, and…