Bilingual Senior Collections Specialist

Our client is a financial services provider for an automotive brand. They are looking for a Bilingual Senior Collections Specialist to join their team!

Why Work Here

Bonus: yes, discretionary

Benefits: yes, from day – 100% funded by the employer + Fitness/Wellness Reimbursement - $400.00 per year

RRSP: yes, really good match

Vacation: 3 weeks + 6 sick days and 4 casual absence per year

Company Perks:
Vehicle discount

About the Opportunity

Manage and resolve complex delinquent accounts, including escalated collections, repossessions, fraud-related matters, bankruptcies, consumer proposals, deceased estates, and insurance-related recoveries.

Handle inbound and outbound customer communications to negotiate payment arrangements and resolve account issues in a professional, respectful, and customer-focused manner.

Maintain consistent follow-up on assigned accounts and complete all required account maintenance and documentation accurately and efficiently.

Assess account risk and potential losses while providing appropriate solutions in accordance with company policies and applicable legal and regulatory requirements.

Accurately document collection activities, account updates, customer interactions, and resolution efforts within designated systems.

Review account information and characteristics to assess risk, determine appropriate next steps, and make recommendations as required.

Utilize available collection, account management, and skip-tracing resources to effectively manage delinquent accounts and minimize losses.

Collaborate with internal departments and external partners, including legal representatives and service providers, to resolve complex account matters.

Escalate sensitive, high-risk, or complex issues to management when appropriate.

Exercise sound judgment when making decisions related to account resolution, recovery, and escalation.

Monitor and follow up on escalated, cancelled, or unresolved accounts, including matters involving insurance or other recovery processes.

Process account closures, write-offs, and other financial adjustments in accordance with established policies and procedures.

Contribute to team objectives and continuous improvement initiatives by providing feedback, supporting process enhancements, and participating in training and departmental projects.

Provide guidance, support, and mentorship to colleagues by sharing knowledge, best practices, and experience.

Assist with administrative responsibilities and other duties as required.

About You

Bilingual communication skills in English and French are considered an asset.

3+ years of relevant experience in collections, account management, financial services, customer service, or a related field.

Post-secondary education or equivalent experience is preferred.

Strong communication, negotiation, analytical, and decision-making skills.

Excellent problem-solving abilities with the capacity to assess risk and recommend appropriate solutions.

Strong organizational and time-management skills, with the ability to manage multiple priorities.

Highly accountable, results-oriented, and able to work effectively in a fast-paced environment.

Collaborative team player with a willingness to share knowledge and support colleagues.

Ability to manage high-volume workloads while maintaining accuracy and attention to detail.

Self-motivated with the ability to work independently and exercise sound judgment.

Proficiency with Microsoft Office and customer relationship management (CRM) or account management systems.

Salary Range
$64,000 - $80,000 / year

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of…