Senior Onboarding Specialist; DB Pension Implementation

At CAAT, we’re passionate about what we do. And it shows! Here, you’ll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn’t just feel different  is different. We’re one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands.

And we’re just getting started. Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we’d love you to be a part of it.

We are seeking a Senior Onboarding Specialist to support the successful onboarding of employers joining the CAAT Pension Plan. In this role, the incumbent will coordinate documentation, internal approvals, due diligence, and stakeholder communications to ensure each employer receives timely, accurate, and responsive support. This role will also help navigate complex onboarding scenarios while contributing to a streamlined process and a positive employer experience.

• Post secondary education, or an equivalent combination of education, training, and experience.
• Two to five years of experience in customer service, pensions, financial services, or a related environment.
• Knowledge of pensions and the ability to apply that knowledge when supporting employers.
• Strong coordination and organizational skills, with close attention to deadlines, documentation, and accuracy.
• The ability to assess complex issues, solve problems, and elevate matters appropriately.
• Strong relationship‑building and communication skills, with the ability to work effectively across teams and with external stakeholders.
• Proven ability to prioritize multiple tasks, manage competing deadlines, and pivot quickly as business needs evolve.
• Proficiency with Microsoft Office applications.
• Bilingual (French) is considered an asset.

We never stand still. As we grow, so do you.

Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.

Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.

We’ve built a lively environment where creativity and open communication thrive. It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’.

You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more.

DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please…