Billing Analyst

Job Details

Position Type: Full-time

Department: Finance

Work Location: Markham, Ontario

Work Hours: Monday to Friday, Standard Business hours

Work Arrangement: Hybrid

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients.

We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross‑functional teams.

Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services, and HCP & Clinic Services.

• We are 100% Canadian with locations across the country
• State‑of‑the‑art facilities to provide high‑quality products and services
• The opportunity to be a part of a winning, high‑performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work‑life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High‑growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry‑leading, in‑house corporate training offered throughout the year

Supporting the Manager of Shared Services, the billing analyst is a new role and will be a key contributor and control function within Sentrex’s Patient Support Programs. They will have full ownership of the monthly billing cycle for the business segment. Understanding patient support programs and needs will be critical to the success of the role as new programs are added and older ones come to maturity.

• Ensure accurate and timely processing of all assigned client customised invoices and supporting backups
• Process and verify billing adjustments as requested
• Delivery of invoices via internet portals or via other delivery methods
• Analyze customer contracts and ensure accurate set up of billing rules and identify opportunities for improvements
• Follow up on billings for all lines of business
• Liaise with other departments and acquire necessary paperwork and details in order to bill the client properly
• Audit/review of supplier and third‑party invoices used to prepare client invoicing
• Perform a variety of analytical functions including the review and management of large data sets to ensure customer billing accuracy and comply with internal controls
• Lead and assist with continuous process improvement projects related to billing controls, quality and efficiency and automation opportunities
• Research and resolve complex billing issues utilizing analytical and reporting tools as well as collaborate with cross functional peers
• Interpret client SOW and change request contracts for relevant billing provisions and working with PSP managers/directors to understand necessary billing requirements
• Reconcile copay and pass through general ledger accounts against invoices
• Manage multiple tasks within tight timelines
• Creation of reporting to management, client and other departments
• Liaise with clients to support monthly maintenance charges/reporting
• Assist with billing setup and onboarding of NEW clients or new business opportunities within existing accounts
• Following up on outstanding invoices and answering customer queries
• Maintain current state fee billing process documentation in accordance with Sentrex standards, linking the processes into an end‑to‑end view
• Assist with other duties as assigned by the manager

• 2‑3 years of billing experience in a Patient Support Program
• 3‑5 years of billing experience
• Detail oriented with strong organizational and prioritisation skills
• Excellent written and verbal communication skills
• Strong team player and works well under pressure to meet tight deadlines
• Abili…