Research Student; PREM – Client - Master’s Internship

As a master’s student at SE Health, you’ll gain hands‑on experience contributing to real‑world projects that improve lives, strengthen communities, and shape the future of health care and social innovation.

The Research Student – PREM (Patient Reported Experience Measure) will support the ongoing implementation and adaptation of the CESI-HCC (Client Experience Survey for Integrated Home and Community Care) — a patient‑reported experience measure developed by the SE Research Centre and implemented in the OHaH business line since Q1 2024.

This placement will focus on strengthening organizational capacity for data‑informed decision making related to client experience, while supporting the adaptation of CESI-HCC for transitional care populations (e.g., clients transitioning from hospital to home).

The role combines research, evaluation, stakeholder engagement, and knowledge mobilization within a real‑world health system context.

The student will work closely with the SE Research Centre and cross‑functional leaders to:

• Support the CESI-HCC Learning Community, engaging cross‑functional leaders to build organizational capacity for client experience measurement
• Assist with the transition from external vendor management to in‑house survey administration
• Evaluate and enhance educational and knowledge mobilization resources
• Support streamlining of sampling, data collection, and data management processes
• Contribute to generating actionable insights from CESI-HCC data for internal and external stakeholders

• Support adaptation of CESI-HCC for transitional care populations, including clients moving from hospital to home
• Contribute to development of a new transition experience index
• Assist in planning and preparation for a 2‑day collaborative design meeting involving clients, caregivers, providers, and system partners
• Support planning for the digitization of the CESI-HCC tool
• Conduct research on best practices and standards in patient‑reported experience measurement (PREMs) and health system evaluation

• Hands‑on experience working with a validated patient‑reported experience measure (PREM) in active implementation
• Exposure to cross‑functional collaboration across clinical, operational, and research teams
• Experience in health services research, evaluation, and knowledge mobilization
• Opportunity to contribute to system‑level improvements in transitional care

• Currently enrolled in a graduate program in Health Sciences, Public Health, Health Promotion, Gerontology, Health Services Research, Health Administration, Health Informatics, or related field
• Strong interest in patient experience, evaluation, and data‑informed decision making
• Coursework or experience in data analysis and interpretation (quantitative and/or qualitative)
• Strong organizational and communication skills
• Ability to synthesize research findings into practical recommendations
• Interest in health system transformation and community‑based care

SE Health is a not‑for‑profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well‑being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow.

We’re All In Together.

If you require accommodations due to illness or disability, please contact Talent Acquisition at

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition to our team. The hiring pay range is $26.00 per hour.