Client Service Coordinator

Bayshore Health Care is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore Health Care is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario.

Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list. Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers! We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.

Person-and family-centered care (PFCC) Person-and family-centered care (PFCC) is an approach to care that recognizes the importance of family in a patient’s life and the importance of their active involvement in planning and making decisions on health care, services and treatment, and health system reform. This approach to care provides respectful, compassionate, culturally safe, and responsive care that meets the needs, values, beliefs, and preferences of the patient, their family, and others identified as significant to their life from diverse backgrounds and settings.

Availability:
Monday through Sunday – between 5am and 10pm. Rotating shift schedule. In-Office Position:
Hy brid rotation based on operational requirements, located at our Markham office (340 Ferrier Street) after successful completion of the three month in person probationary period

• Communicate:
  Professionally engage with patients, families, staff, and funder organizations
• Process:
  Quickly handle funder referrals and updates in the EMR (Procura)
• Review:
  Collaborate with Supervisors, field employees and patients to assess service needs
• Schedule:
  
  Assign care providers based on client needs, geographic area, staff skill-set and availability
• Coordinate:
  Ensure consistent caregiver assignments and service delivery
• Notify:
  Keep patients and staff informed of initial and ongoing schedules
• Utilize:
  Optimize staff schedules to meet their availability and client care needs
• Document:
  Maintain accurate records in the EMR
• Resolve:
  Address patient concerns promptly and follow escalation pathways

• Immediate Impact:
  Make a real difference in the lives of employees, patients and their families
• Competitive Salary:
  Earn a competitive wage commensurate with experience
• Health Benefits:
  
  Comprehensive health, dental, and vision insurance for you and your family
• Paid Time Off:
  Competitive leave time to ensure work-life balance
• Retirement Plan:
  Employer-contributed retirement savings plan
• Supportive Team:
  Be part of a collaborative and supportive team environment
• Growth:
  Opportunities for professional development and career growth

• Secondary School Diploma
• Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.

• A minimum of two years related customer service experience, preferably in healthcare
• Proven customer service skills, preferably in healthcare or other high-paced customer service environment
• Strong ability to communicate effectively, both written and orally, in English
• Ability to handle issues and problem solve with tact and diplomacy
• Excellent computer skills (Windows, Microsoft office, internet, EMR)
• Ability to prioritize and handle multiple demands in a fast-paced environment
• Proven organizational and teamwork skills; able to work independently and prioritize workload
• Positive work and attendance performance essential
• Strong interpersonal skills including demonstrated ability to build rapport and connections
• Advanced competency in keyboarding and scheduling software with a willingness to learn
• French language proficiency will be considered an asset and is a requirement for all Quebec locations

At Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices.…