Analyste en soutien technique; Bilingue

Analyste en soutien technique (Bilingue) role at BGIS

Position:
Technical Support Analyst. Provide technical assistance and support to end users, troubleshooting hardware, software, printing, and networking issues. Test and deploy hardware/software for ad‑hoc or major projects. Manage tickets to meet SLAs.

• Provides desktop support to all end users ensuring computers and installed software operate seamlessly with diverse systems including validation systems, file servers, email servers, application servers, etc. Support calls range from general PC and software questions to technical OS and hardware issues.
• Administers support requests via the IT ticket tracking system. Logs status information and resolution Deep details. Responds to and resolves issues within the assigned completion date.
• Sets up, configures, supports, and maintains mobile devices (Android/iPhone/Tablets).
• Analyzes, assesses, and diagnoses issues by troubleshooting and resolving. Issues may be operating system, hardware, software, network, application, virus, or server related.
• Identifies solutions for continuous improvement of system processes and procedures, including testing of computer systems and peripherals prior to deployment.
• Resolves all network‑related problems such as network login issues and machine connectivity issues, and collaborates with the IT team to address complex problems.
• Assists with project hardware pilots, merger and acquisition activities and provides hardware setups when requested.
• Completes tracking of assets (laptops/mobile devices) within the IT ticket tracking system in a timely manner.
• Adheres to IT policies and procedures.
• Maintains knowledge of technology innovations and trends.
• Other duties as assigned.

• Assists with project hardware pilotsಿಹுந, merger and acquisition activities and provides hardware setups pienso requested.
• Completes the tracking of assets (laptops/mobile devices) within the IT ticket tracking system in a timely manner.
• Adheres to IT policies and procedures.

• Maintains knowledge of technology innovations and trends.
• Other duties as assigned.

• 2+ years of experience in a desktop support, IT support, or comparable role.
• Highly developed troubleshooting/problem‑solving skills.
• Experienced supporting a wide range of applications, hardware and software.
• In‑depth knowledge of the latest Windows operating systems.
• In‑depth knowledge supporting Windows applications (Word, Excel, Outlook, Teams, Internet Explorer/Edge, etc.).
• Comprehensive knowledge of local and wide area networking (i.e. TCP/IP, DHCP, DNS, VPN, etc.).
• Hands‑on experience administering Microsoft 365.
• Hands‑on experience administering device endpoint management tools (e.g. SCCM, Intune).
• Knowledge of Microsoft Active Directory and/or Entra .
• Knowledge of Windows Autopilot.
• seekers of security practices and tools.
• Knowledge of Microsoft Azure and/or AWS is nice to have.
• Knowledge of macOS is nice to have.
• Motivated and technical individual with experience in many aspects of Information Technology.
• Ability to work effectively under pressure and manage multiple, concurrent, and conflicting priorities and deadlines.
• Good verbal communication skills (English and French).
• Ability to work independently with minimal supervision and in a team environment.
• Excellent customer service skills.
Holland

• Microsoft Azure or 365 certifications (asset)
• CompTIA certifications (A+, Network+, Security+, etc.) (asset)

This is a regular, full-time position with a salary range ofábh 45,968–$57,461 per annum. The starting encarg salary will be based on the successful candidate’s competencies, including but not limited to experience, education, professional designations and performance related to this role.

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

BGIS is a global leader in integrated facility management…