IT Support Analyst; Bilingual French and English Job Markham area,Ontario Canada,IT/Tech

Position: IT Support Analyst (Bilingual French and English)

03-Oct-2023 to 02-Nov-2023 (PST)

Markham, ON, CAN

per year

Salary

Full Time

Extended Health benefits, Great work environment, Opportunity for growth, RRSP, EAP

RG Henderson

Who we are:

RG Henderson, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in Toronto (GTA) with operations in the south-western Ontario area. We have over 100 years of history and our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence and we maintain a sizable inventory of OEM parts.

We are the industry leader in Canada, and we care beyond service!

IT Support Analyst:
What will you do ?

The IT Support Analyst is responsible for working with the IT team to provide remote and onsite support to end-users for a variety of hardware and software applications within a fast-paced environment. The IT Support Analyst will support all level of incidents from Level 1 up to and including Level 3 issues, as well as project related work, so that team members can service customers and other stakeholders.

Our business is heavily dependent on Information Technology and this individual holds a crucial role to ensure the success of day-to-day business operations.

Your Duties and Core Responsibilities will be:

Supports all aspects of the IT operations (ie. hardware, software, network) with direction from the IT Support Analyst Team Lead and the Director, IT.

Directly interface with customers to assess reported problems, complete remediation steps, and assist in maintaining a high degree of availability for all production environments, in a professional manner. This would include, but not exclude, updating user accounts, network and Internet support, end-user hardware support, perform hardware refreshes and system updates (including application updates), business system support, applying OS and business system patches, troubleshooting business system issues, submitting and following up on issue request tickets, and assisting with the adherence of company IT policies and processes.

Consult user guides, technical manuals and other documents to research and implement solutions.

Administer the System Center Configuration Manager platform's day-to-day operations and processes, to support the health of the overall client environment and reduce vulnerabilities to the network. This would include the programming, packaging, and configuration of all deployable applications, updates, and security patches; creation and maintenance of all system images; as well as the buildout and maintenance of distribution points and task sequences to ensure reduced impact to the network and user community.

Install, maintain, and support company hardware and software including, but not limited to, client equipment; copiers and printers; hand scanners and Zebra thermal devices; audio/visual equipment; mobile phones; and tablets.

Execute full system virus and malware scans, mitigating any threats present on the network

Works with the IT team to maintain data security by monitoring systems and logs; ensuring data is backed up, archived, and purged as necessary; preventing intrusions; and using whatever means necessary to maintain data integrity

Assist in maintaining the Support Desk ticketing system to manage, prioritize, document, and successfully close customer reported problems in a time sensitive manner. This would include the maintenance of custom programming within the environment and completing performance tuning and optimization (PTO) of the system database.

Monitor the Heritage environment and proactively report potential problem areas.

Provide and/or support in-house user training as required.

Update and maintain documentation to include system configurations; disaster recovery processes/procedures; equipment inventories and locations; educational material; and how-to documents to aid in system usage.

Support all project work on an as needed basis and other duties as assigned.

Your Qualifications (Education, Experience, and Licenses/Certifications) are:

Minimum high school graduation required. Completion of a post-secondary technical IT program at an accredited institution is preferred.

Minimum of 3 years of relevant IT and client support experience.

Relevant system certifications are preferred.

Applicant must possess thorough understanding and experience within an enterprise client environment, to include applications, configuration, deployment, support, as well as Active Directory/Exchange account management.

In depth knowledge and experience within the Microsoft SCCM platform, to include patch management; distribution point builds; application packaging and deployments; image standardization; and reporting is highly desirable.

Experience with Group Policy, Power Shell, Print and File services, virtual environments such as VMware, Voice over IP (VOIP) systems, as well as LAN/WAN technologies is desirable.

Knowledge of business…


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