Who we are Founded in 2010, Genuine Comfort is a leading distributor of Air Conditioners (AC) and Packaged Terminal Air Conditioners (PTAC) across Canada & Mid-North USA.
We are dedicated to “Delivering Comfort Consistently” to hospitality, commercial, and multi-family markets. We accomplish this through exceptional product availability, local warehousing, best-in-industry warranty and a dedication to on-time error-free delivery of room cooling products.
Our impact is felt in hundreds of thousands of apartments and hotel rooms, with a visionary goal to surpass 60,000 units sold annually by 2030.
Over the last four years, we have grown through strategic acquisitions of proven industry players, increased our product capacity and lineup, expanded our reach and distribution capabilities, have been featured multiple times in the Globe and Mail's Canada's fastest-growing companies list and surpassed our 2023 vision 26 months ahead of schedule. Who we need Reporting to the Director of Supply Chain and Information Technology, we are hiring an IT Support and Systems Administrator to play a key role in the stability, security, and performance of Genuine Comfort’s IT environment.
In this newly created role, you will ensure reliable day-to-day access, usability, and security across core business systems.
You will provide hands-on technical support to employees, administer cloud-based platforms, and support database operations so that data remains accurate, secure, and readily available.
You will take ownership of system configuration, user access, and security administration across the organization, helping to establish consistency, resilience, and strong governance practices.
In addition, you will develop and deliver training on IT processes and procedures to support adoption, compliance, and continuous improvement.
As a trusted subject-matter expert, you will partner with teams across the business to support IT projects and contribute to ongoing system enhancements that improve how people work every day.
This is a full-time position, working four days per week on-site in our Markham, Ontario office and one day remotely.
What’s in it for you Ownership.
You want a high-impact position with a broad scope and influence.
This is the only dedicated IT role in the business, blending technical support, systems administration, security, and foundational data support.
You will play a key role in moving the organization from ad hoc support to structured, documented, and scalable IT practices.
Growth and exposure.
While core priorities focus on systems, security, and support, you will be supported in learning and expanding into data, reporting, and analytics over time.
You will own and continuously improve the ticketing environment, workflows, knowledge base, and training content, increasing visibility across the organization and working closely with stakeholders at all levels.
A supportive growth culture .
Joining us at a time of growth offers the opportunity to increase your exposure and accelerate your career.
You will be part of a collaborative team that operates with initiative to drive the business forward. As part of our core value: “We are actively looking for opportunities to improve the effectiveness of our roles and take proactive action on them. We don’t ask for permission; we ask for vision (the why) and the guardrails to operate in.”
What you will do:
Administer core business applications.
You will own administration across a cloud-first environment, including ERP systems, SaaS platforms, Microsoft 365, cloud storage, endpoint security, and identity management.
You will manage user access, credentials, MFA, and security configurations across business systems, oversee onboarding and offboarding, monitor integrations, and coordinate issue resolution with vendors and internal teams.
You will support system maintenance and upgrades while ensuring security and compliance standards are met.
Deliver technical support.
You will provide hands-on support for hardware, software, access, and connectivity issues while building consistent, reliable service delivery practices.
You will…
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