Experience Aviva
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.
The opportunity
We are looking for a driven, adaptable and resourceful Instructional Designer and Technical Trainer that is a part of the Claims Learning & Development (L&D) team.
This position reports to the Learning Manager, Claims Learning & Development (L&D). In this role, you will apply your strong background in technical knowledge, learning consulting, design and delivery to collaborate on learning solutions. You’ll focus on measuring the effectiveness of learning for Claims employees nationally across multiple business functions, including Auto, Property, Healthcare and Casualty. The role is also accountable for delivering content in-person, virtually and blended, leading facilitated discussions and advising learners in various hands-on, immersive experiences.
This role works in partnership with business stakeholders to identify, recommend, and implement learning solutions.
The ideal candidate is a customer champion and committed to delivering a consistent, effective and engaging learner experience.
Does this sound like you? Come join our team!
What you'll do
Work collaboratively with the L&D team to design, develop and deliver solutions that build an end-to-end learning experience with a focus on interactive digital delivery
Proactively identify learning needs, present recommendations, and deliver on learning objectives that are driven by strategic business goals
Using a consultative approach, work with your team, subject matter experts and senior leaders across multiple business functions to deliver one consistent experience nationally
Strives to be a customer champion when collaborating and advising stakeholders in determining learning needs and appropriate delivery method
Stay on top of best practices/emerging industry trends in learning and development to support innovative learning experience design
Accountable for prioritizing and guarantying that training scheduling, participant enrolment, measurements/metrics and the maintenance of appropriate tracking/record keeping is complete in a timely manner
Coordinate training logistics (facilities, materials)
Demonstrate your strong project management, content management, and design skills to build and develop multi-purpose learning content in areas such as self-paced and mobile learning
Find opportunities to apply data collection and feedback mechanisms throughout our learning solutions to generate data-driven, useful insights
Communicate progress and opportunities through daily huddles and monthly business reviews
Consistently deliver learning programs both live and virtually using standard processes and adult learning principles
Coordinate assessments and provide post-learning support on the job application
What you'll bring
2+ years of technical experience in more than one business function, including Auto, Property, Healthcare and Casualty
Proven ability to work independently, get results through collaborative, outcomes-focused relationships with multiple internal stakeholders
Be adaptable, innovative and have a problem-solving attitude
Display leadership, decision making, negotiating, communication and analytical thinking skills
Ability to empower, challenge and influence cross functional teams and deliver outstanding results in a matrixed reporting environment
Be able to break down complex, technical processes into simple, logical steps
Experience developing learning content
Prior knowledge or experience in adult learning, instructional design or corporate training would be an asset
Certified Training and Development Professional Designation or Adult Education Qualifications is an asset
Experience working with Rise 360, Articulate Storyline, Vyond, Elucidat,…
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