Job Description & How to Apply Below
The key responsibilities and how you will make an impact:
Support and lead ERP-related initiatives and projects
Collaborate on troubleshooting and resolving ERP-related issues, identifying root causes and implementing effective solutions.
Provide timely IT Helpdesk and end-user support in a fast‑paced environment, ensuring tickets are resolved efficiently.
Support and troubleshoot Microsoft 365 services (Exchange, SharePoint, One Drive, Teams, Intune) and Windows‑based environments.
Diagnose and resolve hardware, software, network, and security issues, ensuring minimal disruption to operations.
Escalate complex issues with detailed reports for further investigation and resolution.
Identifying the root cause of problems and proposing solutions to prevent recurrence.
You are our ideal candidate if you have:
Experience with ERP systems is a must; experience working with ERPs such as Acumatica, Net Suite, Epicor, SAP, or Microsoft Dynamics 365 is highly valued.
IT related education or experience (e.g. IT certification or diploma in an IT related field)
Strong knowledge of Microsoft technologies, including Windows OS, Microsoft 365 (Exchange, SharePoint, One Drive, Teams), and Intune.
Hands‑on experience with system and platform integrations, along with strong database management skills, is required.
Background in logistics and e-commerce is a plus.
Strong cybersecurity knowledge.
Familiarity with VoIP solutions (Ring Central or equivalent).
Understanding of networking concepts and remote access tools (VPN, Remote Desktop).
Strong problem‑solving skills with an emphasis on quick resolution and preventive strategies.
Ability to work independently and as part of a team to maintain smooth IT operations.
Soft Skills:
Problem‑solving and critical analysis
Clear and effective communication with users at different levels
Organization and task prioritization in a dynamic environment
Teamwork and collaboration with other IT areas
Why join us? (Brace yourself…)
We offer competitive compensation
Extended Health and Dental Benefits Plan (100% Employer‑paid Premiums on eligible benefits)
Continuous Learning Assistance Program reimbursing up to $1,500 per calendar year
Group RRSP (Non‑match)
15 Vacation Days to start and scale to 20 Vacation Days.
Paid Religious Holidays and Volunteer Days
Flexibility to help you balance work and life
Corporate Good Life Fitness Membership Discount
Supportive leadership team and Culture Committee that works to maintain a positive culture
Fully stocked snacks, team BBQs and other company paid meals (we love to eat!)
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