Hybrid Application Support Engineer

Support critical applications as a Hybrid Application Support Engineer in Markham Central, Canada. Leverage your technical skills to troubleshoot and resolve issues while collaborating with diverse teams.

As an Application Support Engineer, you will provide comprehensive end-to-end support for essential business applications. Essential responsibilities include analyzing and resolving client-reported issues, managing API integrations, and maintaining robust documentation.

Your role emphasizes collaboration with clients and vendors to ensure seamless application operations and user satisfaction.

Key Responsibilities:

• Serve as primary contact for application issues across channels

• Troubleshoot and resolve access and performance issues

• Query SQL databases to analyze and resolve discrepancies

• Test and debug API integrations for data exchange

• Maintain a detailed knowledge base for common problems

Requirements:

• Strong SQL knowledge for troubleshooting and queries

• Experience with REST/SOAP APIs using Postman

• Familiarity with applications like Yardi and MRI Software

• 2+ years in application support or technical troubleshooting

• Bachelor’s degree in computer science or IT-related field

Utilize your technical expertise and communication skills to enhance application support for clients.
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