Jonas Club as Product Support Technician

Position: Join Jonas Club as Product Support Technician
Become the first line of support as a Product Support Technician at Jonas Club. Engage with clients, troubleshoot issues, and enhance user experience in this full-time role.

As part of the Client Support team at Jonas Club, your focus will be on assisting ERP users with their technical inquiries. You will employ your technical aptitude to resolve issues efficiently while continuously learning and adapting to new systems. A service-oriented approach is crucial for success in this role.

Key Responsibilities:

• Address client questions via phone, email, and chat

• Effectively communicate resolutions to technical issues

• Guide clients in software usage and feature optimization

• Document support activities diligently

• Assist with club service coordination and inquiries

Requirements:

• 2-3+ years experience in technical support or helpdesk

• Bachelor's degree in computer science or a related discipline

• Understanding of Windows Server and Active Directory is advantageous

• Knowledge of CRM systems and basic HTML

• Exposure to Power Shell scripting is a plus

Support Jonas Club’s mission by delivering prompt, professional service to enhance user satisfaction.
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