Senior Professional Services Manager

Position: Senior Professional Services Manager Opportunity
Join Spa Soft as a Senior Manager of Professional Services in Canada, overseeing end-to-end customer onboarding and ensuring project delivery excellence. Drive improvements in automation and project scalability.

This role at Spa Soft requires dynamic leadership in managing complex enterprise projects and customer interactions. You will define delivery performance standards and enhance operational efficiency through structured planning. Your vision will influence project execution and customer satisfaction across the organization.

Key Responsibilities:

• Lead enterprise onboarding projects with multiple stakeholders

• Drive delivery performance aligned with revenue and service level objectives

• Implement standardized processes for onboarding workflows

• Support Sales with strategic enterprise implementations

• Monitor Professional Services KPIs using AI analytics

Requirements:

• Proven experience in Professional Services within B2B SaaS

• Strong project management and delivery performance record

• Technical skills in enterprise IT systems and integrations

• Comfort with AI tools for workflow enhancements

• Excellent interpersonal skills for customer and team engagements

Become a driving force in professional services at Spa Soft and revolutionize customer onboarding.
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