Experienced IT Support Analyst

Position: Experienced IT Support Analyst Role
Step into a vital IT Support Analyst position with RG Henderson in Markham, ON. This full-time role requires extensive support for hardware and software applications in a fast-paced setting.

RG Henderson, a top provider in the food service sector, seeks an IT Support Analyst to enhance its IT support framework. You will manage incidents from Level 1 to Level 3, providing crucial support to ensure that the IT infrastructure runs effectively.

Your role will significantly impact customer satisfaction and internal operations.

Key Responsibilities:

• Resolve hardware and software issues for end-users

• Directly assist users in maintaining system availability

• Manage System Center Configuration Manager operations

• Execute system security checks and updates

• Keep documentation of all IT processes up to date

Requirements:

• 3 years of relevant IT experience in client support

• Familiarity with Active Directory and SCCM is preferred

• Strong analytical and multitasking abilities

• High school diploma required; technical certification is a plus

• Clean driver's abstract with valid license for travel

Support RG Henderson's mission by ensuring consistent and reliable IT services.
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